Delivery · Elenvelle
Shipping
Updated: 2026-05-26
Dispatch
All orders are hand-packed and dispatched within 1–2 business days of payment confirmation. You will receive a shipping confirmation email with a tracking link as soon as your parcel leaves our atelier.
Orders placed on Friday afternoon, Saturday, or Sunday are dispatched on the following Monday.
Delivery times & costs
| Destination | Estimated delivery | Shipping cost | Free above |
|---|---|---|---|
| Netherlands | 2–3 business days | €4.95 | €75 |
| Belgium & Luxembourg | 2–4 business days | €6.95 | €100 |
| Germany & France | 3–5 business days | €7.95 | €100 |
| Rest of EU | 5–10 business days | €9.95 | €120 |
All prices include VAT. Exact shipping costs are calculated at checkout based on your delivery address and order weight.
Carriers
We ship with PostNL and DHL. The carrier is selected automatically based on your address and parcel size. Both provide full track-and-trace.
Packaging
Every order is packed in a rigid gift box with tissue and a branded card. Candles are secured with custom-cut protective inlays to prevent breakage during transit.
Outer packaging is made from FSC-certified recycled cardboard. We use no single-use plastic in our packaging.
Delays & lost parcels
Delivery times are estimates and cannot be guaranteed. If your parcel has not arrived within 10 business days (NL) or 15 business days (EU) of your shipping confirmation, please contact us at [email protected] with your order number. We will investigate and, if confirmed lost, offer a replacement or full refund.
Outside the EU
We currently ship within the EU only. We plan to expand to the UK and beyond in 2026. Sign up for our newsletter to be notified when your country is available.